PRIVACY POLICY

1. Purpose of Collecting Personal Information

HULO CARE collects and uses customers’ personal information for the following legitimate purposes:

- Order confirmation and processing: To verify and process orders when customers purchase any products.

- Notifications: To send updates on promotional programs, special offers, or introduce new services.

- Service information: To provide information related to products, services, or policies via email.

- Consumer behavior analysis: To collect and analyze customer consumption trends in order to improve existing services or develop new ones.

- Communication: To contact customers for surveys, promotional activities, or when customers participate in comments and reviews.

- Customer support: To respond to inquiries, questions, and support requests via email, phone, or other communication channels.

2. Scope of Information Use

All collected personal information will be used internally by HULO CARE solely for one or more of the following legitimate purposes:

- Customer support and assistance.

- Providing product information and customer care services.

- Order processing and service delivery.

- Sending promotional, marketing, and notification messages.

- Managing customer accounts and conducting financial transactions related to online payments.

3. Data Retention Period

Customers’ personal data will be stored until a deletion request is made by the customer or until HULO CARE ceases operations due to dissolution or bankruptcy.
In all other cases, customer personal information will be securely stored and protected by HULO CARE.

4. Parties with Access to Personal Information

HULO CARE and its internal departments involved in customer consultation, order processing, and support services.

In cases required by law, HULO CARE is obligated to cooperate and provide customer information to competent authorities.
Except as stated above, no third party is permitted to access or infringe upon customers’ personal information.

5. Information Collection & Management Entity

Address: No. 38, Street 52, Quarter 21, Hiep Binh Ward, Ho Chi Minh City, Vietnam
Hotline: +84 988 304 449
Email: hddt.hulocare@gmail.com

6. Methods for Accessing and Updating Personal Data

Customers have the right to request access to, update, modify, or delete their personal information by contacting HULO CARE through the following channels:

Hotline: +84 988 304 449

Email: hddt.hulocare@gmail.com

HULO CARE commits to receiving, reviewing, and handling customer requests promptly, accurately, and in accordance with applicable regulations to ensure customers’ legitimate rights and interests.

Additionally, customers have the right to file a complaint with HULO CARE if they discover or suspect that their personal information has been disclosed to a third party without consent. Upon receiving such a complaint, HULO CARE will verify the information and apply appropriate and timely corrective measures depending on the severity of the violation, in order to safeguard customer privacy and data security.